Got questions?
We've got answers.
Find quick answers to our most frequently asked questions below.
Can't find what you're looking for?
Feel free to contact us on: 0121 769 3633.
or
Email us on: [email protected].
Where do you deliver?
We deliver to the United Kingdom including BFPO’s (British Forces Post Office). Unfortunately, we do not deliver to the Channel Islands. If you are making an order using our finance options, we can only deliver to your home address as provided on your finance agreement.
Which postal carrier do you use?
Royal Mail will be our carrier and all orders must be signed for.
How long does it take for my order to be dispatched?
Orders placed before 1 pm Monday – Friday are dispatched the same day. Orders made after 1 pm on Friday and over the weekend will be dispatched on Monday (excluding bank holidays).
Do I need to sign for my parcel?
We send our items via Royal Mail Special Delivery which will need a signature.
Can I track my order?
Once your order has been placed successfully, we will send you an email confirming we have received your order. We will then contact you via email confirming your order has been dispatched and provide you with a Royal Mail tracking reference. Please contact us if you have any questions regarding your order on 0121 769 3633 or email us at [email protected].
Can I cancel or change my order after it has been placed?
Changes can be made up until you click the confirm purchase order button. Once you have clicked the confirm purchase button, you cannot make any cancellations or changes. This means you cannot change the number of items, the items selected, or the delivery address. Once the order has reached you, you can return it for an exchange or full refund.
Can you deliver to my work address?
Yes, we can deliver to a work address. Please include this information when placing your order. The address cannot be amended after the order is placed, so please ensure you specify this at the time of ordering.
I have received my order but it is faulty/damaged — what do I do?
In the unlikely event this occurs, please contact us within 14 days of receiving your order on 0121 769 3633 or [email protected]. You will be required to send your item back to us via Royal Mail Special Delivery Track and Trace. We will then assess the item prior to offering an exchange or refund if the item is faulty.
How will I know my item has been received and a return has been processed?
You will need to send the item via Royal Mail Special Delivery, tracked and insured. This will notify you once we have received the item(s). After receiving the item(s), we will email you to confirm, and a refund will then be processed. This may take up to 3–5 working days depending on your bank, debit card, or credit card company.
Are all of your items hallmarked?
Yes, all our items that meet the minimum weight requirements for hallmarking are hallmarked.
Can you adjust or resize an item?
We can try to get a ring resized if requested. There will be additional costs and extra time before the item reaches you. It can take up to 7 working days from confirming your order to dispatch. Please note that we cannot alter chains, earrings, or bracelets. If a resize service is required, please contact us directly prior to placing your order, as not all rings can be resized.
Do you offer engraving?
Unfortunately, we do not offer any engraving service.
How can I pay for my order?
We accept payments from all major credit and debit cards. We do not accept American Express or payments over the phone. We offer finance applications through Klarna subject to eligibility and status.