Got questions?
We've got answers.
Find quick answers to our most frequently asked questions below.
Can't find what you're looking for?
Feel free to contact us on: 0121 769 1675.
The Selling Process:
Understand our simple, fast, and secure 3-step process for turning your unwanted jewellery into cash, from requesting your free pack to getting paid.
Our process is designed to be as simple as possible. It's just three steps: 1) Request your FREE, fully insured pack online. 2) Send us your jewellery using the pre-paid Royal Mail bag. 3) Receive your quote, accept the offer, and get paid the very same day.
Once we receive your jewellery pack, our experts will assess your items and send you a valuation within just one working day. We pride ourselves on our quick and efficient service.
Absolutely not. Our quotes are completely free and come with no obligation to sell. If you decide not to accept our offer, we will return your items to you via fully insured and trackable Royal Mail at no cost to you.
We offer fast, same-day payments. As soon as you accept our offer via email or phone, we process your payment, ensuring the cash is in your account without delay.
About Your Jewellery & Valuation:
Learn about what items we buy, how we value them, and why we offer the best prices in the UK.
We specialise exclusively in buying gold, silver, and platinum jewellery. This includes rings, necklaces, bracelets, earrings, and more. We are jewellery specialists, which allows us to offer you the best prices.
Yes! The value of your items is based on the precious metal content, not their condition. We happily buy broken, tangled, or damaged jewellery for its material value.
Our expert appraisers, based in Birmingham's famous Jewellery Quarter, assess your items based on their weight and the purity (karat) of the precious metal. This ensures you get a fair and accurate price based on the current market rates.
No problem at all. While hallmarks help identify the metal purity, our experienced team uses professional testing equipment to accurately determine the composition and value of your items, even without hallmarks.
Payment & Postage:
Find out more about our secure postage, insurance coverage, and fast payment process.
Yes, completely safe. Your items are fully insured from the moment they are sent to us using our free Royal Mail pack. We protect your jewellery every step of the way.
It's 100% free! We provide a free, pre-paid, and fully insured Royal Mail postage pack. Even if you decide not to sell, we return your items to you free of charge.
Once you accept our offer, we process your payment immediately via a direct bank transfer, ensuring you receive your money on the very same day.
It's easy! Simply complete the short form on our website or send your details to us via WhatsApp on 07916 768987. We’ll send your free, no-obligation pack straight to your door.