Returns Policy

If you are unhappy with the items purchased, we will be glad to offer an exchange or refund within 14 days of receiving your order. This does not affect your statutory rights.

If an item arrives faulty or damaged, you must notify Jewellery Minted Limited within 14 days of receiving your item to be eligible for a repair or refund. This does not affect your statutory rights.

Refunds will only be accepted if the items are unworn and the original packaging is provided. Please include a copy of your invoice. If a security tag was removed, we will be unable to offer a return or exchange. This tag is proof that the item has not been worn; please take care when trying the item on to avoid breaking it. Once the seal is broken, the right to a refund or exchange is nullified.

The buyer is responsible for the delivery cost for returning the package. If an item is refunded, the buyer will also be liable for the delivery cost incurred by Jewellery Minted Limited when sending the item. The refund issued will be less the initial delivery cost.

Refunds will be issued by Jewellery Minted Limited within 48 hours of receiving the returned item. Refund payments typically take up to 5 working days to appear in your account, although this varies depending on your bank. Please check with your bank or building society for the timeframe.

We strongly suggest that the buyer uses Royal Mail Special Delivery when returning items and ensures the item is insured for the correct amount.

Jewellery Minted Limited is not liable for any products that get damaged or lost in transit on their way back to us.

Jewellery Minted Limited does not offer refunds or exchanges on items that have been personalised or resized.

For reasons of hygiene, Jewellery Minted Limited does not offer refunds or exchanges on earrings. This does not affect your statutory rights.

Returns Form

Please download the returns form, complete it in full, and include it in any parcel being returned. If printing is not possible, attach it to an email and send it to jewelleryminted.co.uk.

Returns Address

Jewellery Minted
PO Box 1234
Birmingham
B1 3NJ